Learning to Speak Whale with Steve Backshall

FAQs

• How do I get to UEA?

  For events taking place on campus at the University of East Anglia, we recommend a sustainable method of transport - such as walking, cycling or public transport - if you are able.

  Guests arriving on campus by car should park in the main car park. There is a flat rate fee of £1 on Saturdays. On arrival, take a token and when you leave, you will need to pay at the payment machines before you can exit the car park. Please note that these machines are cash only.

• How can I book tickets?

  Norwich Science Festival tickets can only be booked online on our website at norwichsciencefestival.co.uk. We are not able to take bookings over the phone or in person.

  There is a limit of maximum ten tickets per transaction. If you wish to book more tickets, you will need to complete another transaction.

  Please note that some bookings are made via our booking system, Ticketsolve, and other events must be booked directly through our partner venues, such as Norwich Theatre.
  
  Please show your ticket (printed or mobile) on entry to the event, or give your name which will appear on a customer list.

  All tickets are sent out electronically via email. If you haven't received a confirmation email, please check your junk or spam folder. If you still can't find it, please email [email protected] or the venue through which you bought the ticket.

• Can I get a refund for a NSF event?

  Refunds are not offered for paid-for events, unless an event is cancelled or postponed.

  Occasionally, events may be cancelled at short notice due to circumstances beyond the organisers’ control. In the event of cancellation of pre-book events, every endeavor will be made to contact ticket holders and refunds will be offered. We regret that we may not be able to offer an alternative for cancelled events. Please check the website for up-to-date event information.

  Admission to the event is at the discretion of the event organiser.

  Events will run in line with local and national government guidelines at the time of the Festival.

• What should I do if I have accessibility requirements?

  If you are booking tickets directly with Norwich Science Festival, our booking platform Ticketsolve will prompt you to enter any accessibility requirements during the checkout process.

  You can also contact a member of the team to discuss access requirements at [email protected]. It may be helpful to provide your name, number in party, number in party with specific requirements (e.g. wheelchair place required), and what type of ticket(s) you have booked (if more than one price point). We'll then liaise with the venue to ensure that there are places reserved for your party. On arrival at the event, please identify your party to our event staff, and you'll be shown to the reserved places.